Frequently Asked Questions (FAQ)
Where do you ship?
We currently ship orders within the United States only. Orders are delivered directly to the address provided at checkout.
How long does order processing take?
Orders are processed within 1–2 business days. Orders placed on Sundays or public holidays are processed on the next business day.
How long does delivery take?
Once processed, delivery usually takes 7–10 business days. Delivery times are estimates and may vary depending on carrier conditions.
Do you charge for shipping?
No. Shipping is free on all orders. There are no hidden fees added at checkout.
How can I track my order?
After your order is shipped, you will receive an email with tracking information and carrier details. Tracking updates may take up to 24 hours to appear.
What is your return policy?
Returns are accepted within 30 days of delivery. Return shipping is free, there are no restocking fees, and there are no final sale items.
How long does it take to receive a refund?
Once your returned item is received and inspected, refunds are processed within 7–10 business days and issued to the original payment method.
Do you offer product exchanges?
No, we do not offer product exchanges at this time. If you need a different item, please return the original product and place a new order.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order details so we can assist you promptly.
How can I contact customer support?
You can reach us using the details below:
Email: support@xcomf.com
Phone: +1 614-494-8049
Support Hours
Our customer support team is available during the following hours:
Available between Monday – Friday | 9AM – 5PM (EST).